Support Center

Support Center

Find solutions, get help and solve problems.

Your journey to solutions starts with a simple contact

You can easily get immediate support via our hotline, make a personal appointment for a detailed discussion or reserve a request ticket to receive a quick response.

Open support ticket

Our response time is max. 2 hours

+41 81 511 55 52

Öffnungszeiten täglich von 09:00 bis 18:00 Uhr

 

FAQs

Ab sofort können alle Cellular-Geräte (Gen 2 Gateways) selbst als Gateway freigeschaltet werden. Diese Funktion bietet Ihnen mehr Flexibilität.

Gateway Aktivierung

The hosting subscription is unlimited. It only ends as soon as you cancel it.

12 months.

As soon as the gateway function has been activated, you will receive the invoice for hosting.

Please send us a written notice of termination.

1 month.

You can check this on the web platform using the serial number of the Cellular control unit. You can see how many devices are running via this control unit and whether they are all connected.

Downloads

Register RMA repair

In order to process returns quickly and efficiently, we ask you to follow our RMA (Return Material Authorization) procedure for all returns (repairs, returns, exchanges).

Register RMA repair

 

What our customers say

"Intelligent lighting solutions from esave ag set a new standard in lighting innovation with their user-friendly design and plug-and-play functionality."

Richard Weber
General Manager TBW
Technical Business Würenlos