Support Center

supportmauro

Support Center

Here you will find all the information and instructions you need.

Ask us

Your journey to solutions starts with a simple contact

You can easily get immediate support via our hotline, make a personal appointment for a detailed discussion or reserve a request ticket to receive a quick response.

 

Open support ticket

Our response time is max. 2 hours

 

+41 81 511 55 52

Opening hours daily from 09:00 to 17:30

 

FAQS

Sie können Ihre Gateway Funktion unter folgendem Formular aufschalten oder erweitern:

Gateway function

We need the following information:

  • Serial number of the cellular control unit
  • Number of light points
  • Name of the system (ID)

Anleitung Gateway Funktion
Instructions Gateway Function

The hosting subscription is unlimited. It only ends as soon as you cancel it.

12 months.

As soon as the gateway function has been activated, you will receive the invoice for hosting.

Please send us a written notice of termination.

1 month.

You can check this on the web platform using the serial number of the Cellular control unit. You can see how many devices are running via this control unit and whether they are all connected.

Register RMA repair

In order to process returns quickly and efficiently, we ask you to follow our RMA (Return Material Authorization) procedure for all returns (repairs, returns, exchanges).

Register RMA repair

 

Downloads

"Intelligent lighting solutions from esave ag set a new standard in lighting innovation with their user-friendly design and plug-and-play functionality."

Richard Weber

General Manager TBW

Technical Business Würenlos